Negative news articles can wreak serious havoc on your brand or personal reputation—especially when a reputable, high-traffic outlet publishes a story that ranks for your name or company and sits on page one of Google. Left unchecked, these stories can influence hiring decisions, vendor relationships, investors, and even personal safety.

Regardless of your business type or industry, some customers will have a poor experience and post about it online. That’s normal—and manageable. Negative reviews don’t have to define your reputation. Handled well, they can actually demonstrate your company’s reliability and values. With the right response, you can turn a bad

When it comes to data, I’m convinced you can’t have enough. Turning analytics into decisions—running experiments, tracking behavior, and learning from patterns—is how great businesses and high-performing websites are built. One fascinating branch of consumer behavior research is eye tracking. Insights from eye tracking can make you a sharper web

Do you use title tags and meta description tags? Of course you do—because strong titles influence rankings and meta descriptions influence click-throughs. But great on-page SEO doesn’t stop there. Those same pages also need social meta tags. Beyond Google, platforms like Facebook, LinkedIn, and X (formerly Twitter) read Open Graph–style

In the early days of online marketing, a lot of shady tactics slipped through. Between inbox-clogging spam, “free iPod” scams, and flashy surprise banners, consumers were bombarded with obnoxious, over-the-top ads. And the wild part? Many of those tactics worked. People clicked sketchy banners hoping for…who knows what. Fast forward