WebFX is our top recommendation for local SEO services due to its proven track record and extensive list of local marketing solutions. Request your free proposal to get started. Local SEO is crucial for businesses that serve customers within a specific area. When someone types “dry cleaner” or “nail salon” […]
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Interactive design elements can be pretty headache-inducing in terms of their development and maintenance requirements. Nevertheless, they’re usually worth the effort in the end—because websites with interactive content experience twice as many conversions as those without. That makes sense, though, right? After all, if interactive elements can get visitors involved
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An effective call center can be a valuable driver of success for any business that needs one, but only if it’s managed properly. Fortunately, all you have to do is follow a handful of best practices: Of course, some of these practices require much more upkeep and maintenance than others,
For Call Center Best Practices, You Only Need These 9 Read More
Call center avoidance refers to when agents intentionally dodge or neglect their assigned tasks, particularly when handling customer calls. Avoidance can happen for any number of reasons. For instance, it could be because your agents are unhappy, stressed, burned out, improperly trained, or feeling overly pressured. It could even be
Call Center Avoidance Spells Trouble: Here Are 9 Quick Fixes Read More
Calling customer support can be a hassle in itself, but having to wait before getting service can make it even worse. In fact, up to 60% of callers may not be willing to wait more than a minute before hanging up, and 32% may not even wait at all. This
Call Center Callbacks – A Secret Weapon for Agent Productivity Read More
Our recommendation for the best website broker is Business Exits because of its reliable preliminary sales screening, excellent track record, and prompt assistance. Schedule a call to get started. When buying or selling a website, you can connect with interested parties directly but this is a hit-or-miss approach. Approaching website
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If your call times are creeping upward in duration, your first-call resolution rates are declining, and your customer satisfaction scores are dropping, you may need to start coaching your call center agents. Of course, implementing a formal coaching program can promote skill development and improve key performance metrics across your
4 Signs It’s Time for Call Center Coaching (+ How to Do It) Read More
Artificial intelligence (AI) has become a transformative force in many industries and verticals, including the call centers of businesses everywhere. With new advanced capabilities being rolled out every so often, call center AI is revolutionizing the way customer interactions are being handled. Although AI offers substantial benefits for call center
16 Surprising Things Call Center AI Can (And Can’t) Do Read More
