Want to jump straight to the answer? The best conference call services for most people are Nextiva or RingCentral.

The best conference call services support quick calls, video conferences, team collaboration, and even 100-person webinars.

Regardless of your budget or team size, you’ll find a perfect solution below. This guide contains in-depth reviews on the best free and paid conference call services.

The 9 Best Conference Call Services

Our favorite conference call services are:

  • Nextiva — Best overall
  • RingCentral — Best for small business
  • Vonage — Best for virtual meetings up to 100 attendees
  • Ooma — Best for simple setups and small groups
  • Phone.com — Best for simple needs
  • ClickMeeting — Best for webinars and presentations
  • GoTo Meeting — Best for call transcription
  • Zoom — Best for large teams
  • Webex — Best for collaboration

We looked for providers that offered VoIP (voice over internet protocol), which means you can make calls over the internet instead of a landline. This option costs less and is much easier to manage than a traditional phone line.

Still, if you want to use your traditional phone service, most of the options on our list have you covered.

Nextiva — Best Overall

Nextiva company logo

We don’t believe anyone should gamble with their business. And having crappy call audio quality during your conference calls will make you look like an amateur. Nextiva solves this problem.

They offer a complete suite of business communication tools at a competitive price.

For less than $30 per month, you’ll get unlimited voice and video conferencing with HD audio. We like it because you’re getting a full business phone system, complete with the ability to route calls, a mobile app, and voicemail to email.

Even if you are just using Nextiva primarily for conference calls, you’ll appreciate the strength and resilience of using their network. Especially when your conference calls are how your team works together on projects or presents your offerings to potential clients.

Nextiva conference call service
Nextiva’s network is highly reliable, giving you trustworthy conference call services.

Nextiva is a recognizable name in this space. And with that cachet comes technology to match.

With eight points of presence (POPs), you’ll never have to worry about high latency because your VoIP calls are connected to the nearest POP between you and whomever else is on the line with you.

Plus, Nextiva’s infrastructure is carrier-grade, meaning its data centers are rated for high availability and built to handle periods of intense usage.

But even that can’t guarantee everything will be perfect 100% of the time. Not to worry—Nextiva’s support is also top-notch.

Their representatives are available 24/7 and go the extra mile to solve emergent problems or help you get the most out of your VoIP system. They can even walk you through extra steps to take with your own tech stack to ensure even better conference call quality.

Nextiva offers video calling and conferencing calling as part of their business phone system.

Below you’ll see the pricing for Nextiva’s phone service. Understand that the Essential plan does not offer conference calling. The Professional plan gives you an unlimited number of conference calls with up to 40 participants. The Enterprise plan has no limits on the number of participants.

**Nextiva runs promotions often and you can save even more on the plans below. Click here for the current sale prices.

Nextiva pricing
Nextiva offers three pricing tiers.

Pricing is based on the plan tier you select and the number of users on your account. The price per person drops at scale, and the rates above are based on 100 or more users.

If you need video conferencing services, the Professional plan allows unlimited video conferencing with up to 250 participants. The Enterprise plan again has no limits on the number of participants.

Understand, however, that call quality may diminish if your network isn’t up to handle hundreds of people on a single call, so make sure your infrastructure can bear it.

You can run a free speed test on Nextiva’s website to simulate your network’s call quality for up to 200 phones.

Secure the best conference call quality and reliability in the biz—get started with Nextiva today.

RingCentral — Best for Small Business

RingCentral Large Logo

RingCentral is a well-known business communication company with a long history of helping small businesses grow.

Their conference calling services come as part of their competitively priced platform–it’s never been this easy and affordable for companies to stay in touch with their teams, clients, and customers.

Instead of having to purchase 5-10 tools, companies can use RingCentral to handle conference calls and so much more. RingCentral Video provides free video conferencing with a team messaging feature. Otherwise, for more features, you can subscribe to a pricing tier.

Because they are a VoIP phone service, all of this takes no more than an internet connection. Start conference calls from your phone on the RingCentral app, or from the web app on your computer.

RinggCentral's cloud system landing page. Text says So much more than a business phone system
You can start conference calls from the RingCentral app or from the web browser.

The free plan competes well with others on this list. It’s great for scrappy startups and supports video conferencing for 100 participants.

You can easily add more meeting options to your plan if you upgrade to one of their several paid plans. RingCentral Video Pro+ starts at $10 per month, which allows up to 200 participants and offers increased cloud storage.

The Video Pro+ plan also comes with better encryption, business app integrations, developer APIs, company and user-level meeting settings, user management, and advanced analytics.

It’s also worth noting that the free plan doesn’t let you add RingCentral Rooms to your plan. So you’ll need the Video Pro+ subscription if you eventually want a more robust conference room solution. But for basic conference calling, you won’t have to worry about this.

Even on the free plan, you’re getting access to AI-powered meeting insights and real-time transcriptions. So anyone joining the call late can easily catch up without disrupting the call. The AI also generates video highlight reels and searchable text summaries.

RingCentral even uses artificial intelligence to optimize its noise cancellation. This helps reduce background sounds like street noise, barking dogs, and more.

Overall, RingCentral offers nearly every calling, collaboration, and mobile feature businesses would want from a phone system. Since it is housed in the cloud, there is no equipment to install, and they take care of all the maintenance and upgrades.

RingCentral also has stout enterprise solutions and you can save some money by bundling RingCentral Meetings with a VoIP business phone plan.

Click here to visit RingCentral and get started for free.

Vonage — Best for Virtual Meetings up to 100 Attendees

Vonage company logo

Vonage is a reputable and reliable unified communications provider for businesses. We really like how much the company has adapted and grown over the years to modernize its offerings. 

With so many companies working remotely or across multiple locations, the demand for virtual meetings has skyrocketed—and Vonage is there to meet those demands. 

Vonage Meetings landing page with video conference shown on a smartphone and laptop
Vonage makes it easy to join or host calls from your smartphone and laptop.

We recommend Vonage to any small to midsize organization that needs a quality conference call solution built into a unified communications package. Vonage Meetings are secure and optimized for team collaboration. It’s packed with all the features you need to schedule, host, and get the most out of your conference calls.

Here are some of Vonage’s features we like the most and think you’ll like too:

  • Customizable video thumbnails of participants
  • Waiting rooms for hosts to control who joins calls and when
  • Ability to signal “be right back” when you’re stepping away
  • Whiteboard tools with up to 20 participants

The calls are HIPAA-compliant, easy to use, and available from a single interface within your unified communications platform. You can even jump to video conferences from a team message or SMS chat. 

Vonage has three different plans to choose from—Mobile, Premium, and Advanced.

Unfortunately, the entry-level Mobile plan doesn’t support Vonage Meetings. So you’ll need to sign up for a Premium or Advanced Feature plan to access this feature. These start at $24.99 and $34.99 per month, per line, respectively. Taxes and fees aren’t included in the advertised rate.

Similar to other providers, you’ll get discounted rates as you add lines. The price above is based on 20 or more lines, which is about $5 per month than the cost of just one line.

The Premium plan should be enough for most of you, as it offers unlimited calls, unlimited SMS, unlimited team messaging, and unlimited meetings for up to 100 attendees.

Ooma — Best for Simple Setups and Small Group Calls

Ooma company logo

Ooma is built with small businesses in mind. Every plan comes with over 50 standard features and essentially everything your business needs to make and receive calls.

We recommend Ooma if your business needs traditional desk phones. Ooma’s phones are essentially pre-configured out of the box. So you can install them in under 15 minutes without any technical experience. 

Ooma video conferencing page with a man on a video conference on a computer
Ooma is an easy way for small businesses to manage conference calling.

For calls beyond your desk phone, Ooma has multi-user video conferencing options that are perfect for smaller groups.

Ooma Pro supports video conferencing with up to 25 attendees. This will likely be more than enough for smaller businesses. But if you need more, the Pro Plus plan can accommodate up to 100 people on a call. 

We like that you can require password protection for any meeting, which adds an additional layer of security to your conference calls. You can also record an unlimited number of meetings, and Ooma will store them for three months. This is great if you want to go back and refer to a call later on or share something with an absent team member. 

Ooma seamlessly integrates with Gmail and Google Calendar. So it’s easier to invite guests and sync meetings with your schedule. 

Other noteworthy highlights include:

  • Simultaneous screen sharing
  • Option to set recurring conference calls
  • Ability to send messages to one or all participants during a call
  • Meeting host can mute specific users or everyone on the call
  • Background noise suppression to improve audio quality

The simultaneous screen-sharing feature is definitely one of the more unique benefits compared to similar tools on the market. This works really well for real-time collaboration during calls and co-presentations.

Plans start at $19.95 per user per month. However, it’s worth noting that the entry-level plan doesn’t come with the Ooma desktop app. So for conference calling, you’ll want Ooma Pro or Ooma Pro Plus. These start at $24.95 and $29.95 per user per month, respectively.

All plans are backed by a 30-day money-back guarantee.

Phone.com — Best for Simple Needs

Phone.com company logo

Phone.com strikes a perfect balance for companies that need to be able to make conference calls, but don’t necessarily need all the bells and whistles bundled into modern phone systems.

Sure, you won’t get everything that a service like Nextiva offers, but for the right company, Phone.com is a budget-friendly option with exactly what they need.

Phone.com starts at $14.99 per user per month for its Basic Users plan. You get 500 pooled minutes and video conferencing for up to ten people.

Phone.com conference calling services
Phone.com provides a good value for those who only need the basics in conference calling plans.

Take just one step up to the Plus Users plan at $21.99/user per month, and you won’t have to worry about limits at all. There, you get unlimited minutes, SMS messaging, video conferencing for up to 25 participants, and video recording.

For larger meetings, Pro Users can run video conferences with up to 100 participants starting at $31.99 per user. This plan also supports live YouTube streams, HiFi video transcriptions, breakout rooms, free call recording, and more.

The above rates are based on month-to-month billing. But you can save 15% on your Phone.com subscription if you sign up for an annual plan.

Note that the participant limits are just for video calls. A lot of teams and companies prefer video conferencing, especially now with more remote workers involved. But if you just need voice conference calling some or most of the time, Phone.com is even more appealing.

On every plan, you get a free conference bridge that can handle up to 500 participants. And, audio conferencing doesn’t eat into your monthly minute limits. So, that means if you’re doing a bunch of inbound and outbound calling, you can settle on the lowest Phone.com pricing plan and be just fine for all of your conferencing needs.

That makes Phone.com a steal for smaller teams—especially ones with team members spread all over the map—who lean more heavily on conference calling than any other voice product.

Another nice aspect of choosing Phone.com is that you can mix and match plans. This is a big deal because it allows you to get cheap plans for some users and premium plans for people who need unlimited minutes or advanced features.

Phone.com pricing showing mix & match users
You can add any combination of Basic, Plus, or Pro users to your Phone.com plan.

With most conference call and phone service providers, you have to select a single plan for your whole company–Phone.com lets you outfit your teams with exactly what they need. You’re never paying for more than people are using.

Other features include:

  • Video screen sharing
  • Document sharing
  • Email notifications for voicemails (transcription only available with Plus Users)
  • iOS and Android mobile apps
  • HD voice and video
  • Call logs
  • Call notifications

And that’s just a sampling of the standard features.

You can get started today stress-free because of Phone.com’s 30-day money-back guarantee. Don’t wait any longer searching for a conference calling solution, your smaller team has found your perfect fit in Phone.com.

ClickMeeting — Best for Webinars and Presentations

ClickMeeting company logo

ClickMeeting is a bit different from the others on our list. That’s because it’s a webinar solution that gives you a great way to conduct conference calls as well.

It might not seem like a drawback — but it’s actually pretty great if you often hold web events. Not only will you have a way to meet and collaborate with your team, but you’ll also have a lead generation engine with webinars.

Importantly, ClickMeeting’s audio and video quality are excellent. If you are holding web events, your participants will not enjoy the meeting as much if you have poor video quality. ClickMeeting’s audio quality meshes perfectly with its strong video quality.

Their collaboration software is really great for teams and distributed companies. As such, it should stand out to any remote workers out there.

Clickmeeting conference calling
In addition to conference calling services, ClickMeeting offers helpful collaboration tools.

When it comes to conference calls, ClickMeeting’s robust set of presenting and agenda tools allows you to conduct highly engaging, fruitful meetings with your team, clients, customers, and more.

It’s a perfect way to let your team walk away with actionable insights as well as easily onboarding and training new employees.

ClickMeeting recently rolled out a new feature called Edu mode. When enabled, all of the attendee microphones are muted by default. If the presenter wants to ask a single attendee or group of attendees to respond, it’s easy to unmute those microphones for those requests.

The presenter can also see all of the attendees, but the attendees can’t see each other. This helps limit distractions not only in classroom or educational settings but in any presentation environment.

Explanation of how ClickMeeting's EDU mode works, while showing the teacher's view and student's view of a presentation
Edu Mode works great for any type of learning presentation, whether it’s in the classroom or the workplace.

Additionally, ClickMeeting offers call recording options in all of its pricing tiers. The service allows you to publish your recordings to Dropbox automatically, ensuring everyone who needs access to them can find the recordings.

Since it is also a webinar tool, it does come with more features geared towards sharing insights. As such, if you’re looking for a pure conference call tool, you might want to look elsewhere.

However, this is still a fantastic tool if you’re looking for a great conference call solution that’s multifaceted and flexible when it comes to your use.

The customization they offer really facilitates viewer interaction with the material a presenter is discussing. Overall, we’d say it’s great for agencies, teachers, and other education professionals.

Their webinar solution also integrates with PayPal, allowing customers to purchase access to your webinars easily and securely.

If you need a highly-customizable webinar and collaboration tool, and also need something that goes beyond conference calling, this is the service for you.

ClickMeeting offers two plans—Live and Automated. These start at $32 and $48 per month, respectively, without having to lock in a contract. But you can save up to 20% with annual billing.

Entry-level pricing is based on video conferencing with up to 25 attendees. But the actual price you pay will vary based on attendance. You can simply drag the slider on ClickMeeting’s pricing page to get a more accurate price for your business.

Sign up for a free 30-day trial to test out ClickMeeting today.

GoTo Meeting — Best for Call Transcription

GoTo Meeting company logo

GoTo Meeting offers straightforward, high-quality solutions for small business conference calls.

It doesn’t matter if you have a home office or a massive 12-person boardroom. You’ll be able to create a video and phone conferencing solution with all the screens and audio tools you need for your business. That makes it perfect for teams of all sizes, even if you are new to conference call services. GoTo Meeting’s interface takes almost no time to learn to use efficiently.

Where it stands out from the crowd is the automated meeting transcription feature. GoTo Meeting turns recordings into transcripts, which you can search later. If someone misses a call, or you want to check what someone said, it only takes a few seconds.

GoTo Meeting home page.
GoTo Meeting is a simple way to connect teams with video conferencing.

Unlike some of the other paid conference call solutions on the market, GoTo Meeting does not have a basic free plan. However, you can still try it out at no cost with a 14-day trial.

All plans come with these basic features:

  • HD video conferencing
  • Screen sharing
  • Dial in conference lines
  • No limits on meetings
  • No time limits for meetings
  • Personal meeting rooms
  • Business messaging
  • Mobile app
  • Slack integration
  • Salesforce integration
  • 24/7 customer support

GoTo Meeting also has unlimited recording capabilities and automatic transcriptions of your conference calls. To make sure everyone who needs to know about your meeting, GoTo Meeting offers custom email invitations and integrated scheduling. It doesn’t matter what kind of device your call participants are using, as this service works with mobile devices and computers.

Performance is where GoTo Meeting stands out over the competition.

Screenshot of GoTo Meeting's website highlighting 99.999% uptime and a screen with 20 people on a video conference
GoTo Meeting provides an ultra-reliable 99.999% service uptime.

In addition to being extremely dependable, GoTo Meeting delivers a top-notch experience for all users.

Lots of free and paid conference call services out there fall short with audio quality. But Go ToMeeting customers rave about the crystal clear sound and connection of their conference calls.

There are three different plans to choose from:

  • Professional — Starting at $12 per month
  • Business — Starting at $16 per month
  • Enterprise — Custom pricing

The Professional and Business plans can host conference calls with up to 150 and 250 participants, respectively.

Overall, it’s a great choice for those of you who manage large remote teams or if your team is able to work in a physical location—and want to upgrade your conference room. Check out our in-depth GoTo Meeting review to investigate the service’s features in more detail.

Try GoTo Meeting for free for 14 days.

Zoom — Best for Large Teams

Zoom company logo

Zoom makes meeting with large teams easy—that’s one reason they are so popular. Here are a few more. They are reliable, affordable, and incredibly easy to use.

The company has grown considerably and now offers some very attractive corporate conference call solutions.

This cloud-based system offers a wide range of free and paid options to accommodate both individuals and businesses of all sizes. The Basic tier is free and allows up to 100 attendees per 40-minute meeting.

Zoom homepage
Zoom makes it easy for teams of all sizes to stay connected from anywhere.

That said, Zoom is best for large or enterprise teams. Two of the the three paid plans support 300 participants in a single call. That’s larger than any of the other providers (outside of enterprise-level plans).

You’ll get tools for recording and transcribing conference calls, as well as SSO and managed domains to ensure that calls are secure.

Zoom offers multiple integrations, ensuring it meshes well with the tools you may already be using. Adding information from Gmail, Chrome, Outlook, or Microsoft 365 through the integrations can enhance your conference calls.

Should you need to share individual files from an app where no integration exists, Zoom provides this capability as well.

On top of that, you’re going to get world-class performance in audio and video. There’s perhaps no better conference call service out there that offers such sharp image quality with less lag and dropped calls.

Here’s a quick look at Zoom’s plans and pricing:

  • Basic – Free
  • Pro – $15.99 per user per month
  • Business – $19.99 per user per month
  • Business Plus – $25 per user per month

The above rates are based on month-to-month billing, but you can save up to 21% with an annual plan. Zoom also has an Enterprise plan that supports a whopping 1,000 attendees per meeting. But you’ll need to contact the Zoom sales team to request a custom quote at this tier.

Zoom stands out amongst its competitors for video conferencing and cloud conferencing rooms. You’ll definitely want to lean toward this service if you plan to make professional video presentations via conference calls.

While it’s not for everyone, Zoom Enterprise is a top solution for those of you who fall into that category. Big companies like Uber, Zendesk, Ticketmaster, GoDaddy, and Pandora are just a handful of brands that rely on Zoom for conference calling solutions.

Zoom has an extensive knowledge base as well as 24/7 phone support and live training with some of the plans. But the audio quality can be a bit unstable at times.

Webex — Best for Collaboration

Webex company logo

Webex is a top option to consider for organizations seeking the best. As a Cisco product, you can rest easy knowing that Webex is built using the latest technological advancements.

The video and audio quality are exceptional, and the security and privacy protections are both top-notch.

For example, most conference call services charge extra for HIPAA compliance. But this feature comes standard with Webex—even at the entry-level plan.

Webex is free for up to 100 participants, and comes with scheduling features, team messaging, and in-conference collaboration. Just be aware that the free plan limits calls to just 40 minutes.

Webex makes it easy to share files, share screens, take polls, or switch to breakout rooms.

Webex conference calling
Webex offers multiple extra features for conference calls, including sharing screens or taking polls.

Premium plans include interactive whiteboarding, meeting recordings, and some helpful administrative features for larger organizations. Access controls and integrations allow you to collaborate with clients and stakeholders across a host of third-party applications and software.

Another noteworthy standout of this tool is Webex Assistant. This is an AI-powered digital assistant that handles note-taking and scheduling reminders. It also provides real-time transcriptions, closed captions, and translations during conference calls.

This is ideal for large teams that want to accommodate people who are hearing impaired and people who speak a different native language. It’s also helpful for keeping an accurate record of meeting minutes.

Webex offers a wide range of plan options. There are meeting-specific plans, business phone packages, and separate plans for webinars and virtual events.

But in terms of conference calling capabilities, you’ll want to focus more on Webex Meetings. Here’s an overview of those plans:

Webex Free Plan – $0

  • Up to 100 participants
  • Calls capped at 40 minutes
  • Local storage meeting recordings
  • Standard messaging

Webex Meet Plan – $14.50 per license per month

  • Up to 200 participants
  • Calls capped at 24 hours
  • 10 GB of cloud storage
  • Closed captions

Webex Suite (Meet + Call) – $25 per license per month

  • Up to 200 participants
  • Unlimited calling
  • Auto attendant
  • Visual voicemail

Some smaller companies will be fine with the free plan, especially if you only need conferencing for internal communications. It’s incredibly secure and surprisingly feature-rich for a freemium product.

But if you’re looking for a little bit more, The Webex Meet Plan is very attractive. You’ll benefit from recording options and storage directly to the cloud. It also supports livestreams on Facebook and full Q&A sessions with a panel of speakers.

For large events ranging from 1,000 to 10,000 or more participants, Webex also has webinar-specific packages. These start at $68.75 per license per month.

Just note that you can’t purchase a webinar package on its own. You’ll need to have a Webex Meet plan, at a minimum, to get access to this add-on.

If you are in the market for new conference calling software, it’s worth giving Webex a look. The free plan holds its own against anything else we’ve recommended, and the product only gets more powerful from there.

How to Find the Best Conference Call Service for You

To narrow down your choices, you need to know what to look for when you’re evaluating a potential service.

This is the methodology that we used when researching the solutions in this guide. We benchmarked each of the conference call services against these criteria.

Now, you can use it to help inform your choices.

Number of Participants

The maximum number of participants is a crucial element to keep in mind. In fact, these limits are the most important numbers when it comes to which plan you ultimately choose.

Some free plans will limit you to just 10 participants and 40 minutes per conference call, while other paid options give you up to 1,000 participants with no limits on call duration.

Pick a service based on what you need. If you have a small business with just a handful of remote employees, you probably don’t need to pay for a conference call service with a limit of 250 participants.

Services with unlimited call durations are your best options. It won’t be effective or productive if you’re forced to cut meetings short based on these limitations.

For example, RingCentral and Zoom are great options if you’re a scrappy entrepreneur looking to host smaller conference calls with your clients. They both give you a free plan that allows 40 minutes for up to 100 participants.

Their paid plans give you even more allowed participants (e.g. Zoom gives you up to 300 participants with their Business plan) with longer call durations.

Video Conferencing

Businesses are turning to video conferencing now more than ever.

That’s why you should put a premium on a conferencing service that includes video. Not just that, but they also need to include tools that help enhance your experience.

This might include collaboration tools such as screen sharing and audio sharing, text chats for collaborative communication, and whiteboard tools like the ability to write on the screen.

Tools like Dialpad Meetings and Zoom all give you those tools for easy collaboration.

Certain conference call services specialize in video calls. So if you’re planning to use video for the majority of your calls, look for an option that specializes in this area.

Many of the options on this list offer one form of video conferencing or another. However, an offering like Grasshopper only focuses on audio calls and conferencing. If you’re looking for video, you’ll have to turn elsewhere.

Video and Audio Quality

If you’re making calls over the internet, you need a strong connection. It’s not that voice calls put a huge strain on the network–they don’t–it’s that any delay or lag in the connection is a big deal.

When you’re downloading a file, a slight lag is no concern. But when you’re trying to have a conversation, the loss of quality leads to miscommunications. It’s frustrating trying to talk to a single person, and nearly impossible to hold a productive conference call.

You can test your connection right on Nextiva’s website, simulating up to 200 phones.

But even if the internet connection is solid, there are still potential issues with call quality that the best conference call services can help you address.

Some tools and features to keep an eye out for:

  • On-demand mute buttons for both the participant and the host. This gives everyone more control over their sound and can avoid any unwanted, distracting noise.
  • Voice cancellation. Some video conferencing services cut out certain voices if they overlap with one another (e.g. Zoom) while others allow you to hear everyone talking at once (though you might not understand them in the cacophony).
  • Echo prevention. The audio in a cavernous or empty room can be difficult to listen to. Some services are able to limit the amount of echo through their platforms.

The only way to really know how good the call quality will be is to test it out. Take advantage of any free trials offered by a provider and use it as much as possible to see if you’re happy with the results.

In our research, we found that RingCentral offers the best overall quality if you’re looking for a solid UCaaS platform. From phone calls to video conferencing, they offer consistent, HD-quality audio and video services. If you’re looking for one system to handle both your business’s phones and video calls, they’re definitely a top consideration.

When it comes to purely video calls, though, we found that Zoom offered the best overall quality. The picture tended to be the clearest and (depending on your web connection) rarely encountered any lag or dropped calls. The audio was also very clear.

However, they have a feature that automatically mutes certain audio when people talk over each other. That can be good or bad as it helps lessen the chaos of big meetings but can result in dropped dialogue.

Call Recording

The ability to record your conference calls is another big advantage. Not every free service comes with this option.

There are different levels of call recording capability. Some services will record the call and then force you to store it locally on whatever device you’re using. Others have cloud storage options, based on your plan.

Make sure you understand any storage limits before you sign up for a plan. Otherwise, you might be forced to upgrade when you run out of space.

It’s also worth noting that some call recording plans also come with transcription services. This will make it easier for you to go back and find certain points within a call without having to search through the audio.

If you’re going to take advantage of video calling features, see if the service records the videos or if the recording is just limited to audio calls only.

The ability to share the recorded calls later is also crucial. See what file type the recorded calls are downloaded under and make sure they’re easily shared with others.

Good conference call services like Dialpad make it easy to store and share recordings and will even create a transcript of the recording if you need it. Sharing these recordings takes a few clicks.

Zoom and GoTo Meeting also offer great call recording features. Webex doesn’t record your video or audio, but they do offer call transcription services.

Call Scheduling and Setup

Nothing’s worse than a confusing back-and-forth between you and the person you want to talk to about how you’re going to meet. That’s why being able to easily schedule and set up calls is the foundation of any good conference call service.

Good platforms integrate with your favorite calendar app and put the call on your schedule with a few clicks. These integrations are key to simplifying your scheduling processes.

For example, Google Calendar integration automatically connects conferencing software with your Gmail account so you can easily schedule calls with your existing contacts.

Zoom (pictured above) has integrations with Google Calendar, Office 365, and iCal. You’ll be able to schedule the day, time, and location (e.g. Zoom room link) and then send an invitation to call participants via email.

Adding new users to a call should also be as simple as sending them a link to the conference “room.” If it’s any more complicated than that, you might want to look elsewhere.

Standalone Conference Calling vs. Full Communication Suite

Conference call software comes in all different shapes and sizes.

Some tools are designed strictly for conference calls and video conferences. Others are good for one-off meetings or infrequent calls. You’ll even find complete business communication software suites that include built-in conference calling capabilities.

As you’re shopping around and comparing your options, this evaluation factor is one of the fastest ways to narrow down your choices.

For example, Nextiva, Ooma, Vonage, RingCentral, and Webex all offer complete business communication suites. Zoom also offers all-in-one business communication software, but it can also be used as a free tool for one-off calls. Other tools, like GoTo Meeting and ClickMeeting, are built strictly for conference calls, video conferencing, and webinars.

Business communication suites typically offer more than just conferencing calling capabilities. You’ll also get features like team messaging, internet fax, and unlimited calling with a VoIP phone number.

Not everyone needs a complete communication solution. So don’t overpay for new phone lines, SMS messaging, and online fax services if you just need to schedule a monthly conference call.

Best Conference Call Services: Your Top Questions Answered

The Top Conference Call Services in Summary

All conference call services offer the same core functions. But the best conference call solutions stand out with collaboration tools, high-quality video, crystal-clear audio, and other valuable features.

Factors like team size, budget, and primary use case should also be taken into consideration here. A startup with five employees won’t need the same solution as a mid-sized company hosting webinars with hundreds of attendees.