Want to jump straight to the answer? The best auto dialer software for most people is Nextiva.
Auto dialer software does just what the name implies—automatically dials numbers from a contact list. When a call gets answered, the software connects the call to an agent or recorded message.
Auto dialer software is most commonly used for cold call sales. But it also has a wide range of other uses like emergency notifications, event reminders, debt collection, weather alerts, political campaigns, fundraising, and more.
The Top 9 Options for Auto Dialer Software
- Nextiva – Best overall (For a limited time get 25% off, plus a free phone, when you sign up!)
- Vonage – Best for CRM integrations
- RingCentral – Best for predictive dialing
- Five9 – Best for unleashing an unforgettable customer experience
- DialedIn -Best for small businesses
- CallHub – Best for political, advocacy, and nonprofit organizations
- Voicent — Best for prerecorded messages
- NICE – Best for enterprise call centers
- contactSPACE – Easiest to set up and use
After researching the best auto dialer software on the market today, we’ve narrowed down our picks to the top solutions for you to consider.
Read on to learn more about the features, benefits, pricing, and use cases of each option on our list.
Nextiva — Best Overall
Nextiva is one of the most powerful and reliable business phone systems on the market today. It’s a fully cloud-based VoIP solution—making it easy to deploy and scale across any working environment, including hybrid and remote organizations.
The phone system delivers crystal-clear audio, and it’s backed by a 99.999% uptime rate. Nextiva is packed with features, including auto-dialing capabilities.
Auto dialers lean hard on your contact list. Some autodialer options provide their own CRM that you can populate. Others offer integrations with popular CRMs like HubSpot, Salesforce, Zoho, Oracle Sales Cloud, and Zendesk.
Nextiva seamlessly integrates with these leading CRMs and others, allowing you to leverage Nextiva’s streamlined click-to-call feature.
Nextiva uses Go Integrator to bridge the gap between it and your CRM software. That unlocks click-to-dial capability, which makes it possible to simply click the phone icon next to a contact in your CRM to start a call.
And with how easy it is to segment and split lists in Salesforce, HubSpot, and other CRMs, you can use these lists to streamline outbound calling sprints. While not a true auto dialer, Nextiva still reduces a lot of time and manual effort while giving your team a full view of the contacts they’re dialing.
When you can dial calls this way, why bother with an auto dialer whose contact list you have to populate separately? Streamline things and make it all happen in your existing CRM.
Plus, you’re not just getting a CRM telephony integrator with Nextiva—you’re getting the whole VoIP package.
- Unlimited calling in the US and Canada
- Video calling
- Unlimited internet fax
- Team chat
- Auto attendant
- Free number porting
- Hold music
- Call groups
- Calendar integrations
The list goes on and on.
CRM integrations kick in on the second-tier plan, Professional. At this level, you’ll also get unlimited conferencing, SMS messaging, additional toll-free minutes, and much more. Plus, it allows for integration with the most widely-used CRMs—Salesforce, HubSpot, and Zendesk.
Nextiva Professional’s pricing depends on your number of users:
- 1-4 users: $27.95 per user/month
- 5-19 users: $25.95 per user/month
- 20-99 users: $22.95 per user/month
- 100+ users: $21.95 per user/month
**Nextiva is currently running a limited-time promotion, and you can get started for even less than the prices above. Click here to see their limited-time sale prices.
If you’re using a heftier CRM like Oracle or if your organization leans on Microsoft Teams or ServiceNow, you’ll want to step up to Nextiva’s Enterprise plan. That also allows for unlimited conference call attendees, unlimited call pop, and single sign-on. Pricing scales the same way as Professional, just $10 more.
Leverage your current CRM to help your team dial contacts more efficiently. Get set up with Nextiva’s VoIP communications platform today.
Vonage – Best for CRM Integrations
With Vonage, you can get a complete contact center solution that’s packed with powerful features—including auto dialer.
Your phone reps will have everything they need at their fingertips to enhance their performance, and management gets all the reporting and analytics tools to assess performance.
Even at the entry-level contact center package, you’re still getting advanced features like IVR, skills-based routing, SSO, priority call handling, and post-call quality ratings.
Our favorite part about Vonage compared to other auto dialer software is its integrated CRM capabilities. Your call center agents can use both click-to-dial technology as well as auto dial directly within your preferred CRM.
Vonage integrates with Salesforce, Zendesk, ServiceNow, Microsoft Dynamics 365, and more.
These integrations, paired with auto-dial functionality, can really make your agents more productive. They can make calls within the CRM and still have full access to all customer or lead information without having to bounce back and forth between multiple screens.
Vonage has been a Salesforce partner for more than a decade, and the software has really been refined over the years to ensure smooth compatibility with this leading sales CRM. So if you want to close more deals and dial more numbers, Vonage can make that happen.
The platform also supports dynamic dial lists, which is a really cool feature for sales reps. New leads are automatically refreshed and prioritized, so the hottest leads always get dialed first.
If you want all the bells and whistles, Vonage offers tons of add-ons that you can use to extend the capabilities of your phone system. Options include:
- Virtual assistant
- Speech analytics
- Gamification
- Screen recording
- Post-call surveys
- Workforce management tools
- Visual engagement
For such an advanced solution, we love that Vonage is so straightforward when you’re getting set up. You can integrate Vonage’s contact center solution with your CRM on day one—without any complex training or configuration.
Vonage is secure, scalable, and easy to use. You’ll also benefit from perks like auto-logging and automatic call recordings. The software even comes with some powerful AI functions, ideal if your contact center gets both inbound and outbound calls.
Contact Vonage for a free quote on your contact center solution. We highly recommend this option for any business that wants auto-dial functionality built into a CRM-friendly contact center.
RingCentral — Best For Predictive Dialing
RingCentral ranks among the best on our list of the best call center software, so it’s no surprise to see it here as well. RingCentral has everything you need to manage your call center, including auto dialing, to maximize outbound productivity.
More than 400,000 businesses across the globe trust RingCentral for a wide range of products and services.
RingCentral has industry-specific solutions for healthcare, tech, financial services, retail, and education. It also has use-case-specific features for cloud phone systems, remote work, video conferencing, and contact centers.
The RingCentral auto dialing feature is one of the top benefits of its outbound calling service. Its predictive dialing tool is the best in the industry.
With RingCentral, your sales agents will be well-informed with quick access to information. The software is easy to use and simplifies the sales process with automated, guided engagement flows.
Other highlights of RingCentral’s auto dialer include:
- 99.999% uptime guarantee
- Custom campaigns
- Data integration
- Safe Dial featuring TCPA compliance
- Progressive dialer
- 330+ integrations
It’s worth noting that RingCentral’s predictive dialer isn’t a standard feature on its phone service or unified communication packages. But it’s included with contact center plans.
There are two different contact center packages to choose from—RingCX Intelligent Contact Center and RingCentral Contact Center Enterprise.
Both of these offer preview, predictive, and progressive auto-dialing features. They also come standard with RingCentral’s latest and greatest AI capabilities, like AI-powered quality management, AI-powered conversion analytics, and AI agent assistance.
The Enterprise version is a bit more advanced in terms of the features you’re getting, and it comes with additional platform integrations.
Regardless of your industry, business size, or call center needs, RingCentral will be an excellent choice for your organization. Contact them today for a free quote.
Five9 — Best For Unleashing An Unforgettable Customer Experience
Five9 is a world leader in cloud-based call center solutions. And really focuses on improving the customer’s experience. It’s trusted by well-known brands like Lululemon, DoorDash, DHL, Anthem Blue Cross Blue Shield, Omaha Steaks, and Fitbit.
Businesses using Five9’s auto dialer software see, on average, a 300% boost in connect rates.
Five9 has been providing call center software for 20 years. More than 2,000 businesses across the globe trust Five9 for auto dialing and other features. Each year, Five9 enables over five billion call minutes.
Five9 has a wide variety of dialing modes to accommodate the needs of your organization and accounts for time zones and list penetration. You can also customize everything to align with compliance regulations.
Some of the top highlights of the Five9 auto dialer software include:
- Predictive dialer — automatically predict agent availability to maximize efficiency
- Power dialer — calls contacts based on the calls-to-agents ratio
- Progress dialer — only connects agents to calls answered by a real person
- Preview dialer — agents see contact details prior to answering calls
All of these tools make it easy for your team to generate more leads at scale. In addition to the auto dialer, Five9 is an all-in-one contact center solution.
If you’re looking for more ways to give your agents an edge, Five9 also has AI-powered technology that offers real-time coaching to your reps while they’re on a call.
Five9 pricing is not available online. Contact their sales team for a custom quote based on features, seats, and usage.
DialedIn — Best for Small Businesses
DialedIn provides call center solutions for businesses of all shapes and sizes. It’s a feature-rich and powerful tool that’s been around for more than two decades.
Where the software particularly excels is in helping small businesses power their call centers.
While it’s trusted by both sales teams and marketing departments, DialedIn provides industry-specific solutions for small businesses that want something beyond a one-size-fits-all approach.
DialedIn is commonly used for custom software in the following industries:
- Financial services
- Utilities
- Insurance
- Travel and hospitality
- Banking
- Home improvement and construction
- Debt collections
- Nonprofit
- Consumer sales
- B2B and SaaS
If your small business falls into one of these categories, you’ll want to consider DialedIn.
DialedIn offers a free trial that includes 1,000 telecom minutes per agent, so you can see what the tool’s about with zero commitment. There are three paid tiers of service available.
If you’re a small business with low call volume, the Small Business plan is designed especially for you. For $89 per user per month, you get 3,000 telecom minutes, plus web, email, and chat-based support.
If you have a high-volume sales center, the Professional package at $139 per user per month includes 5,000 telecom minutes and advanced features to help your agents excel. The Enterprise package includes 7,000 telecom minutes and costs $169 per user per month.
Preview dialing and progressive dialing are both available on the small business plan. But you’ll need to upgrade to the second-tier Professional plan to benefit from predictive dialing. Get started with DialedIn now.
CallHub — Best For Political, Advocacy, and Nonprofit Organizations
CallHub is an all-in-one solution for call center software, voice broadcasting software, and SMS marketing software. It’s a popular choice for political campaigns and nonprofit organizations worldwide.
The software has an extensive list of integrations for use-case-specific scenarios, such as Databank Connect for nonprofits and NationBuilder for political organizations.
CallHub’s automated dialer has predictive dialing, power dialing, preview dialing, and robo dialing. The robo dialer plays pre-recorded messages, which is a popular way to spread your message without having to rely on live agents.
CallHub is a top option to consider to ensure your organization maintains compliance with the Telephone Customer Protection Act. None of CallHub’s auto dialers use random number dialing or sequential number generation—helping to ensure TCPA compliance.
The system is also SHAKEN/STIR compliant. You can get your numbers validated and get a “caller verified” badge to improve your answering rates.
Additional features of CallHub include:
- Local caller ID
- Follow-up scheduling
- Live call monitoring for quality assurance and training
- DNC (do not call) enablement
- Answering machine detection
- Phone number verification
- Follow-up texts
- Personalized scripts
CallHub also makes it easy to keep track of campaign performance. You can use it to track activity, monitor agent performance, and identify calls that turn into meaningful conversations.
The survey-based tagging feature is also an excellent tool for political and nonprofit campaigns. You’ll be able to tag callers in your CRM based on how they answer survey questions and then use that data to help you improve future campaigns. There’s even a household survey feature that allows the responses of multiple household members to be grouped in a single call.
Over 20,000 agents use CallHub. Outgoing calls for call centers start at $0.069 per minute. Incoming call center prices start at $0.026 per minute.
For additional support, CallHub has a free Lite version that includes ticketing. The Essentials package for $99 per month cuts the SLA response time in half. But if you want live chat support, you’ll need to upgrade to Scale for $199 per month.
While CallHub does have business-focused features, including Salesforce and Zapier integrations, the software’s sweet spot lies with nonprofit, political, and advocacy organizations. Business users will likely find a better solution elsewhere.
Voicent — Best For Prerecorded Messages
Voicent is trusted by thousands of businesses, government agencies, and nonprofit organizations in 50+ countries. For more than a decade, this platform has been providing an all-in-one solution for outbound calls, inbound voice, email and text software, auto dialers, and marketing automation.
All of the Voicent tools are fully integrated with each other. So you don’t have to deal with costly or complicated integrations; just plug and play.
Voicent also has a built-in CRM to automatically track customers. The software has exceptional automation features for tracking and responding to customer communication.
The top auto dialer feature from Voicent is the ability to deliver prerecorded messages to long lists of contacts. The software can detect answering machines and leave messages in your own voice or a computer-generated voice.
Prerecorded messages for auto dialing with Voicent are commonly used for:
- Event notification
- Weather alerts
- Bill collection
- Service pickup and delivery notifications
- City government enforcement
- Emergency school notifications
Voicent’s auto dialer is easy to use, scalable, and fully customizable for any use case.
Additional features include simultaneous calls, text-to-speech, Excel spreadsheet integration, unlimited robo calling, and more.
The billing structure is somewhat complex, which can make it tough to estimate your costs upfront. Fortunately, Voicent has a simple pricing calculator that you can use. Just enter your users, plan type, add-ons, and estimated calling usage to get a better idea of how much everything will cost.
In short, Voicent’s pricing structure is a combination of a base subscription fee and usage billing. Plans start at $19 per user per month with an annual contract or $29 per user month-to-month. For pay-as-you-go billing, you’ll be charged $0.04 per minute. But you can get discounted rates by pre-paying for monthly minute credits.
- $0.03 plan – $75 for 2,500 minutes included
- $0.02 plan – $130 for 6,500 minutes included
- $0.015 plan – $375 for 25,000 minutes included
Larger operations that need over 50,000 minutes per month can reach out to Voicent for a custom quote and enterprise-level discount.
While the base package has everything you need to get started, you’ll have to pay extra for add-ons like inbound call center capabilities, caller ID, workflow automations, and more. These range anywhere from $2 to $99. You can try Voicent for free for 30 days.
NICE — Best For Enterprise Call Centers
NICE is a powerful way to modernize large-scale contact centers. It’s trusted by big brands like Visa, American Airlines, Farmers Insurance, and Morgan Stanley.
The platform has everything you need to operate at scale, and more than 620,000 agents worldwide rely on NICE.
In addition to traditional dialing, auto dialer, and call center software, NICE has tools for performance management, workforce management, quality management, CRM integration, and more.
You’ll also benefit from an interactive tool for KPI benchmarking to see how your organization stacks up against similar call centers.
NICE is also known for its exceptional customer support. So if you ever have any problems, you can rest easy knowing they’ll work quickly to solve them.
Other highlights include:
- Automatic call distribution
- Predictive dialing
- Analytics and reporting
- Customer surveys
- Call recording
- CRM integrations
- Interactive voice response
NICE has really embraced the AI movement and looked for ways to not only improve its product, but also improve the user experience for phone agents. More specifically, the call center tools come with AI-powered automations and real-time insights to improve interactions.
Like most enterprise software, pricing for NICE is not available online. Try it for free for 60 days and request a quote to get started.
contactSPACE — Easiest to Set Up and Use
contactSPACE is a complete contact center solution that can help revolutionize the way your agents and phone reps do their jobs.
It stands out against the crowd with its intelligent cloud-calling capabilities, meaning that the days of blindly calling contacts and prospects can finally be put behind you.
With contactSPACE, your team has the tools to only target the right people at the right times. The software supercharges your sales funnel and gives your team the confidence that each call will lead to a positive outcome.
You can also use contactSPACE to eliminate leakage caused by not making contact quickly enough with the new leads.
Furthermore, contactSPACE is powerful and flexible enough to maximize the insights you already have about your contacts. You can use the target filters feature to sort call recipients and organize daily workflows. Agents can even prioritize contacts based on when they entered the pipeline, callback urgency, and custom segmentation.
The software also lets admins categorize prospects in ways so that they’re automatically matched with agents who have the right skills to serve them. All of this feeds into contactSPACE Intelligent Outbound solutions.
But the service really shines with its simple deployment.
The team at contactSPACE puts in all of the work upfront for you. They define its clients, a process for success that’s tailored to your needs and goals. From there, they’ll create a comprehensive onboarding, training, and implementation process that’s completely pain-free for admins. Best of all, your reps won’t have to worry about a steep learning curve.
Between the testing, training, and deployment support contactSPACE delivers, it’s a breeze to get their software up and running at your organization. Onboarding new callers takes as little as two hours, allowing you to plug reps in and get them off and running without delay.
You don’t need an in-house IT team to monitor contactSPACE’s platform. After setup and deployment, contactSPACE’s support team will be there to continually optimize the platform for your needs.
There are four contactSPACE pricing packages to choose from:
The Silver tier starts at $105 per user per month. But it’s capped at 10 campaigns and only comes with a preview dialer.
The Gold, Platinum, and Diamond packages all offer unlimited users and more advanced features. These start at $139, $175, and $239 per user per month, respectively. Progressive dialing starts at the Gold tier, and Predictive dialing is included with Platinum and Diamond plans.
Reach out to contactSPACE today to talk with an agent, run an ROI evaluation, and schedule a demo.
How to Find the Best Auto Dialer Software For You
There are certain factors to look for when shopping around for auto dialer software. Which of these factors is most important to you will depend on the needs of your business, and this will vary slightly for everyone.
These are the four main elements that the Quick Sprout research team used to narrow down the top options in this guide. Continue reading below to see how each one applies to your needs as you’re evaluating the options on our list.
Ease of Use
The whole point of auto dialer software is to improve your existing process for outbound calling. With an autodialer tool, your team should be able to increase the overall call volume, ultimately generating more leads per hour and per day.
But if the software isn’t easy to use, it defeats the purpose. You don’t want your agents to fumble around between screens or calls. Non-intuitive software will only slow down your call center.
All of the auto dialer software on our list is easy to use. With that said, there’s always going to be a learning curve whenever you’re using a new tool, and the term “easy” is subjective.
Before committing to any product, request a demo or take advantage of any free trials offered so you can get a feel for how the software actually works. If it’s going to take weeks to train your team and the tool complicates your process, you should probably be looking elsewhere.
Automation Features
Some auto dialer software simply routes calls to the next available agent. But that’s not always enough to improve your process. The best auto dialer software can route calls to a specific person or department.
If you’re planning to use auto dialer software with pre-recorded voice messages, you’ll want to ensure the software can automatically detect answering machines in order to leave messages. Otherwise, the message will get cut off.
You should also consider features like automated lead scoring, preview dialing, and other workflow automations. The bottom line is that the tool should automate everything you want to automate.
These types of features help reduce steps in your workflow. An extra call, click, or transfer may not seem like a big deal right now. But over time, these extra and unnecessary actions can really add up. So the right automation features can save your organization hundreds or potentially thousands of hours per year that are currently be spent on manual tasks.
CRM Integration
A good CRM is the best way to manage leads, customers, and contacts at scale. Many auto dialer products include built-in CRM software.
With that said, getting a new auto dialer tool doesn’t always mean that you need to ditch your existing CRM. So if you already have a CRM in place, make sure the auto dialer software you’re evaluating can seamlessly integrate with that platform.
Otherwise, getting customer data from one platform to the other will add unnecessary layers of complexity. This often does more harm than good.
An integrated experience is the only way to ensure maximum productivity and efficiency.
Price
Like any software or business solution, the price for auto dialer software varies widely. Unfortunately, there is no “standard” pricing across the board. You’ll find plan prices that range from $19 to $149 per month per user.
While price should never be the sole reason you choose any software, it obviously will factor into your decision.
Avoid the temptation to be distracted by extra features and expensive add-ons you may never use. Some platforms promote dozens of possibilities as a way to justify a higher price point. But this is irrelevant if you’re never actually going to use those features.
Find a solution that meets your needs at a price that you can afford. This will help you generate a higher ROI at scale.
Compliance
Make sure that your auto dialer software is compliant with government regulations, like the Telephone Consumer Protection Act (TCPA).
The best tools have built-in features to prevent random dialing and sequential dialing, which would violate certain rules for automatic dialing and telemarking.
SHAKEN/STIR compliance is something else to look for. This helps give you a verified number so calls aren’t flagged as spam, which increases your answering rates.
If you’re collecting and storing caller data, you should be using software that secures that information and protects you from hacks and data breaches.
The Top Auto Dialer Software in Summary
The best auto dialer software eliminates the need for call center agents to manually dial numbers, dramatically increasing the number of calls they can make per day.
Nextiva and Vonage are our top picks for auto dialer software, but all the recommendations on our list will significantly improve your outbound sales process.