How to Optimize Contact Forms for Conversions

Contact forms are something that we all have on our sites, but it is something we don’t give much time and attention to. I used to think very little of them until I boosted my conversion rate on NeilPatel.com by 26% just by removing one form field.

I know a 26% boost in conversions doesn’t seem too big, but it will impact the site’s revenue well into the six figures each year.

For that very reason, I thought it would be fun to create an infographic that not only explains how you can boost your conversions by modifying your form fields, but also shows you the results well-known companies achieved through A/B testing their forms.

Click on the image below to see a larger view:

how to optimize contact forms for conversions

Click here to view an enlarged version of this infographic.

Conclusion

As marketers and business owners you probably spend the majority of your marketing efforts driving traffic to your site, but you shouldn’t just focus on the top of the funnel because greater opportunities may lie with boosting your conversion rates. Once you are able to boost your conversion rates, it will open up more opportunities for traffic acquisition channels that you otherwise couldn’t afford.

Do you know of any other ways you can boost your contact form conversion rates?

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Comments

  1. Excellent info graphic Neil. I think the form is often one of the most over looked items that can result in huge conversion rate increases for a site. Such small tweaks can often result in huge gains!

  2. Hey Neil, I am getting a 404 error message when trying to view the info graphic.

  3. Great info, I was just thinking of working on my hire me landing page and I’m going to use this info.

  4. WOW! Yet another power packed post. Thank you Neil. This is awesome stuff. I’ve noticed the increase in signups as I reduced the number of fields on my signup forms on different websites. It does work.
    And the infographics… absolutely fabulous! Enjoyed your post, as usual.
    Regards,
    Kumar

  5. Neil,
    The wide image link doesn’t work. Would you please fix it?

    And also, Expedia case study needs more detail:
    If a visitor checked the “company” field on the form, they had to answer many other questions. Indead, Expedia removed the entire filed with subsidiaries.

    Nader
    @coldadco

  6. Amazing! I never knew that conversions in contact forms are so targeted. I usually use 4 fields which is default in many wp contact us plugins. May be this is the reason they use 4 as the default. And people are very lazy to fill in all the fields themselves. So short and simple will really work out well. :D

  7. I’ve always tried to keep Forms less than 3 fields :) It’s amazing HOW MUCH conversion you lose when you add that 4th+ field.

    My forms usually look like this:

    Name
    Email
    CUSTOM FIELD
    {Click here button}

    I’ve got to switch to aweber from MailChimp thought, I hear that it’s worth the switch :)

  8. I was able to increase the conversion rate for one of the form by just changing the color of the “Join Now” button.

    It’s really interesting to see how these small tweaks makes such a huge difference.

  9. Neil,

    This is great, very surprising to see just how much you can improve conversions for contact forms.

    Did you run any split testing on your contact form?

  10. Nice infographic! It is a bit ironic that the contact form on your own blog doesn’t work ;)

  11. Neil,

    Have you seen anything on infield labels on forms? Im sure you know, but this is basically when the label is inside the field and disappears when you add your input.

    Also, any possibility we could get a notification via email when you/someone responds to comments on your blog?

    – Jay

  12. Another great post from a genius :)

  13. This is a very good post bringing to light an area on my site I never think of yet i should be.
    Great post Neil

  14. This is very interesting information Neil.

    Your infographic is easy to read and understand, and not crowded.

    Nice going.

  15. Good tips. I’m actually working on exactly this right now.

    Does making the bulk of the fields non-required have the same effect as removing them? IE, if I made only 3 fields required, but have about 8 or so on my form, will it scare off users?

  16. 1) I am totally sharing this. 2) Obviously, these are wonderful graphics and numbers that every business with a website should see. Improve 3% just by removing age fields. This is truly gold. Well done.

  17. Awesome, thanks Neil.

    I have been paying attention to this for a while now, because one of my results metrics with clients is how many prospects contact through the site.

  18. Hey Neil,

    This is one of the most beautiful info-graphic you had compile all your research for us. Thanks for most generous by giving us the chance to embed the code with lovely information in my site.

    I never know the more gap between name and email can increase the sign up if i don’t read this.

  19. Nice infographic Neil. Misspelled one of the words though ;)

  20. Great points Neil..Thank You.
    The visitor “experience” is so critical in a number of ways and the humble Contact Form is so commonplace that its often overlooked..

    I wrote a post on my blog after you inspired me and used the infographic (with credit and a link of course)
    ;-)
    I will be scrutinising Contact Forms as a result and testing …
    I also noted that the old Sales Funnel and data fields/Clicks need to be similarly examined ALL the time ,as Google continues to put more emphasis on that visitor experience!
    Love your work.

    Cheers
    Maggie

  21. Hi Neil,

    Some very good info – thanks for that. 1 small comment: I found the colors of the infographic made it hard to read the text.

    I manage all the online lead gen for a loans company here in Australia, and recently did some form testing of my own, for all the above reasons.

    Some interesting stats came out of that.

    1) I reduced the loan quote request form from 15 fields (!) to 5. Of those 15, 1 was optional & another was a captcha field.

    2) The form conversion rates almost doubled overnight :-)

    3) The quality of the leads with the new short form were TERRIBLE! A heap of tyre kickers we could not get in contact with, etc. Lots of fake entries as well. :-(

    Long version short, we went back to the long form (with a few minor tweaks) and our lead quality rate shot back up again, even though the conversion rate went down.

    So, it just goes to show that a short form isn’t always the best option. Hence the need to test and measure everything before making wholesale changes to your forms.

    Sometimes a long form with “tough” questions helps pre-qualify the QUALITY of your leads, and saves you time & money following up poor quality leads.

    Keep up the good work. I always enjoy your posts.

    Eran

    • Yep, you have to test things out. Sometimes things work out and other times they don’t.

      Thanks for sharing the data… and the key point for anyone here to take away is conversion rates aren’t the only thing that matter.

      Quality over quantity is always preferred.

  22. Your unique style of blogging with a full-size image is amazing, fun-learning experience for us as readers, but I wonder how search engines look at those images. Or are you following Google’s principle- “Do it for your audience, not for search engines.” :)

    And you are so simple and brilliant! Proud to see third Gujarati ever rocking not a country, but the the world.

    Don’t ever dare change this style. Now welcome me as your new, regular and die-hard fan! Love you Neil.

  23. Once again a great article. Yes, contact forms are the most neglected parts on our blogs/sites.

    True, too many fields asking for too many personal data just drive a potential subscriber.

    For specific business needs, how about contact forms on different pages addressing to specific requirements of the visitors?

    e.g – I provide services for different SEO related work – guest posting services, ghostwriting, keyword analysis, WordPress blog creation and the like.. So, I created different contact forms for different needs of the visitors when then contact me – like those who wish to contact me for ghostwriting I serve a specific contact form to them which have fields required for ghostwriting related queries only and a similar followup thank you page. How about this plan Neil? Hope my words make sense here..

  24. 26% is an amazing jump. Cool how you manage to make these changes and follow them through. A simple thing like the contact form also can play a big role in seo and traffic is what I am taking home from this article.
    As always amazing graphs and a god article. Keep it up.

  25. I always try and keep the # of fields as small as possible. Most forms for getting leads have fared much better when they are short because customers don’t want to give you all their personal information if they haven’t committed to you yet. Also, I don’t like to harass customers once I have their info because it just feels slimy. I know I hate it and have actually gotten rid of services that do that to me because I got called multiple times per day. I usually reach out once in the very beginning using tracking software to see if they opened the message if they if they did or didn’t I will give 1 more try. If they still didn’t open it on the second attempt I try a new headline on one last attempt. (Non-subscription type leads)

  26. Great info Neil..loved it.. integrated Pinterest with Youtube..

    Thanks!!

  27. Very interesting article. Many websites do not pay attention to contact forms and honestly I am one of them. But 26% I think is big enough.

  28. Very good info on this infographic. Just one little feedback: the readability is pretty bad because of the low contrast between text and background.

  29. Another great way to increase conversion is by using social proof. Whether that means testimonials (with pictures), recent press, or the number of subscribers, it’s proven to help boost your conversion rate.

  30. Very useful to know. Thank you.
    Less is more, applies here, as the readers do not seem to be keen on spending much time of giving their personal data in the contact blocks.

  31. Many websites do not pay attention to contact forms and honestly I am one of them. But 26% I think is big enough. Great infographic also, do you make your own?

  32. Great infographic! Something as silly as a contact form is often overmissed as a way to increase conversions, thanks for teaching me something new, I’m going to look at our site and see where we have opportunities to not only improve our contact form, but other areas as well. Cheers

  33. Thanks so much! I’ve been trying to increase email signup for a while, just incorporated “click here” instead of “subscribe”!!

  34. And I never thought contact forms are so important as mostly people use it to spam you.

  35. This is very good post for contact form optimization. I have never thought of that it can tried for SEO.

  36. Such a simple and overlooked thing but such a significant impact on profit. Awesome post!

  37. Another thing that would probably help is like what you’ve done with your subscription form, Neil. Add just a line about what they can expect by filling in the form, e.g. how soon you can get back to them, preferred/alternative choice of contact other than the form.

  38. Amazing Neil. You seem to read my mind on what I need to optimize. Nice work. As always.

  39. Amazing post. Keep up the great work!!

  40. I guess this means I should make a contact form for my site right about now. My sites still fairly new though. It’s nice knowing that the fewer the text fields the better! It makes our job easier. Thanks for the info.

    -S

  41. nice post neil,
    and the info-graphic is awesome, contact forms can help us in getting more conversions. it lets the readers interact with your site and this can be really helpful in getting more and more details about the reader. and these details later, can be converted into more sales. thanks for this post

  42. I have a suggestion of adding FAQ in contact page. This will surely reduce the requests you do receive.

    And I would like to make point here what if websites is selling through payment gateway? Don’t you think contact forum will only be used by a customer if he is looking for answer of some query? And I say it will be better to FAQ place in Contact Us Page.

    ~ Alastair Brian

  43. I usually follow your blog. Every time you write is pure gold. Thanks a lot for a great info once again Neil.

  44. Hi Neil !
    You have the right issue and we may not concern on Contact Page but your ideas is nice for the attention.

  45. Hello Neil,
    I thought that the contact form was not so important to optimize your site but when I read your article my mind was getting curious regarding on the topic and It was really good for sharing this details.
    Thank you

  46. Having a good, fundamental form can be the difference! This is too often overlooked. Good post

  47. Hey Neil,

    Thanks for posting all these statistics. I have always thought that less is more. It seems like it would be common sense but your statistical data supports it as factual.

    One thing I didn’t consider was the language used in the “submit” button on the form. I never looked at it that way, although I rarely ever used SUBMIT and prefer things like download or get it now etc.

    This is my first time to your site here, I like it.

    ~Jacqueline Waters

  48. Excellent post. I think that if you place contact forms in the right side of your website on every page then you can get your maximum conversions.
    Thank you

  49. What a great topic! It is definitely something that kind of slips off the grid, thanks for bringing it back on!

  50. This is a great post and loved reading it. these tips are extremely good and are the basic ones for any online marketing. Thanks for the share.

  51. Great post like it seo means optimizing every page of your site and you are converting from it.. Good informative article really give much help to webmasters.

  52. I love how you advocate spreading your attention beyond the top of the funnel Neil.

    What you’re talking about here reminds me of something I learned from the Business Buddha Dean Jackson.

    At his I Love Marketing conference he talked about how the Inquiry Handling Service is one of the largest lead conversion companies.

    This company manages the inquiries that come in from magazines, trade shows, etc. and what they found after handling millions of leads over multiple industries is that 50% of the people who inquire will actually buy what they inquired about within 18 months.

    About half of the people will do what the business seeking the lead ultimately wanted them to do – buy something – but they don’t always do so immediately.

    You know that leads are going to either buy or not buy. But what most people never give attention to is whether they’re going to buy now or later.

    If someone isn’t going to buy now or later, they don’t matter to you. This is where getting a volume of leads is encouraging because if you get one lead from an ad you ran and they don’t buy, this sucks, but if you get a hundred leads it’s safe to say that around 50 of those people are going to buy at sometime.

    The other stat that’s important to keep in mind is that only around 15% of the leads you get are going to buy within the first 90 days and the remaining 85% take longer than 90 days to finally be tipped off the fence to buy.

    So if you like to have favorable odds, you’d naturally bet that most of the leads that come into your pipeline aren’t going to give you the instant gratification you most desire by buying immediately and this is why educating and motivating people is the most important thing you can be doing when it comes to lead generation.

    And what better way to begin this relationship than through the contact form where you can massive market intelligence via answering questions that are keeping people from buying.

    Thank you Neil for the awesome insights into a topic I haven’t been paying very close attention to. :)

  53. Neil,

    Does your company provide lead form optimization services? If not…anyone you recommend?

  54. Hi Neil !!
    You have made a unique Brand ”Neil Patel”. Because you deserver the professional blogging quality. So that you can sell everything by sharing yor professional ideas. I have been reading your blog for two years and i have been getting unique content. Your contents includes: testimonials, case study, research base data and your own blogging experience.

    Your content presentation is always unique compare with other blog. so that you have technical and academic knowlege.

    Thank you for your contribution.

  55. Thanks for this really helpful article!

  56. Great and i also think that Contact forms help in conversion,so i Always give additional information there and give as minimum fields is requires

  57. Great Point Neil. But we should also care about Form Load time. Surely we shouldn’t compromise with Page Speed as it’s on of the ranking factor .

  58. I never thought that the word “submit” could reduce conversion in contact forms, but it really makes sense, I think that people prefer words that they associate better with sending a contact form

  59. Thanks a lot for providing such a really helpful article.

  60. Very useful to know. that less is more, applies here, as the readers do not seem to be keen on spending much time of giving their personal data in the contact blocks.

  61. Thanks bro it was quite informative. I always loved reading your article. Your tips are quite awesome. Thanks again :)

  62. Do not forget add catcha :)

  63. I have a suggestion of adding FAQ in contact page. This will surely reduce the requests you do receive.

  64. This is very good post for contact form optimization.Keep it up Mr. Neil ..:)

  65. Hello Mr. Neil,I love your articles and site,Really you are awesome and this article too.Cheers :)

  66. That was something I was completely unaware of. I didn’t know that we can optimize contact forms as well for higher conversions.
    Awesome man!

  67. So Amazing Article

  68. I have to adding FAQ in contact page. This will surely reduce the requests you do receive. Thanks Neil

  69. What are your thoughts on adding an opt-in to an inquiry/contact form, and having the tick box auto-checked? Is that tricky to people? Or okay?

    Needless to say, excellent excellent article and LOOOVE the infographic! Thank you, Neil Patel!

  70. Very useful to know. that less is more, applies here, as the readers do not seem to be keen on spending much time of giving their personal data in the contact blocks.

  71. hi Neil, thanks for the article

  72. eafh time i used to read smaller articles or reviews which as well clear their motive,
    and that is also happening with this post which I am reading at this
    place.

  73. My brother recommended I might like this blog.
    He was oce entirtely right. This publish actually made my day.
    You cann’t believe simply how a lot time I haad
    spent for this information! Thanks!

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