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The 4 Best Web Hosting Companies (+2 to Avoid)
If you’re starting a new site and want to keep the price really low, get a Hostinger plan. For websites making $10,000/year and above, switch to WP Engine. In other words, start with Hostinger for a new website and then switch to WP Engine once you start making money. This […]
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Top 5 Best Ecommerce Platforms – 2024 Review
Shopify is the best ecommerce platform for starting a new online store. We’re not just saying that because they pay us the most–they don’t. It truly is the most comprehensive, infinitely scalable, feature-rich and user-friendly option. Are there others? Yup. They’re fine for specific situations. But we recommend starting a […]
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The Best Blogging Platforms–There’s One Clear Winner
If you’re serious about starting a blog just like this one, WordPress (the self-hosted version) is the way to go. Are there exceptions? Absolutely, but not many. The 5 Best Blogging Platforms and Blog Sites I use WordPress for every single one of my sites, without a second thought. If […]
Quick Sprout provides up-to-date reviews of more than 2,300 brands across 500 B2B product categories. From cheap hosting to ritzy ERP software, we do the digging so you don’t have to.
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Hosted IVR: Is It Really What Your Customers Want?
Customers have grown accustomed to the perks, flexibility, and convenience of cloud computing-hosted platforms. In customer service terms, these include personalized interactions, 24/7 access, self-service options, and AI-enhanced features. A hosted interactive voice response (IVR) is an automated telephone system that operates from a remote server, which users can access […]
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7 Contact Center Trends That’ll Change How You Operate
2024 will be an interesting year for call centers. In particular, although providing top-notch user experiences will still be high on everyone’s priority list, service agents themselves may be in for a ride. Many firms are already implementing AI tools to automate simple issues and offer customers self-service options for […]
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The Only KPI That Matters: First Call Resolution. Here’s Why
There’s a ton of different call center metrics out there, but there’s just one that you absolutely need to nail: first call resolution. Nothing kills customer loyalty more than not getting solutions right away. Resolving a customer’s query or issue on their very first call is a surefire way to […]
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20 Call Center Scripts You Can Steal (And How to Use Them)
Call center scripts can be an effective tool for agents to use during customer interactions. They provide agents with a structure on how to interact with customers and ensure important information is communicated consistently and accurately. However, while they’re helpful, they can also become limiting if your agents begin to […]
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The 10 Best SEO Companies and Services + How to Choose
Hiring a reputable SEO company is a big ask. Realistically, there are a lot of subpar agencies out there that simply don’t provide a great service, to begin with, and it’s very difficult to determine their quality level based on their website, featured portfolio, or first impressions from a mere […]
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